Help and Support Channels
A 1–hour Ticket Reply Guarantee
Each ticket that you submit to the tech help crew will be replied to within about 1 hour. The general problems are going to be answered immediately. Nonetheless, if the service request you have submitted calls for assistance from a trained administrator, we’ll forward the ticket to him and will let you know about the delay.
Professional Client Assistance Service
We provide you with 24x7x365 client help via a ultra–fast ticket platform incorporated into your Control Panel. You’re able to e–mail us all the time about any of the programs that come installed in advance on your virtual server, including the selected Operating System, the server management panel and our in–house produced Site Control Panel.
An Informative Help Zone
A complete and routinely updated article base is incorporated into our in–house built Site Control Panel. It offers quick tips about how to carry out all the fundamental website managing duties. The Help zone includes extensive how to tutorials and step–by–step video guides. You can reach the Help area by hitting the Help or Video buttons in the right side of each Control Panel section.