Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Site Control Panel you can find an exhaustive Help Center section featuring a myriad of help articles and commonly asked questions. They are compiled by our support team of trained technicians. Simply type in your question and our smart system will show you the most suitable answer.

  • Top quality support service

  • Instructional Videos

  • If you would rather see how an action is achieved or how an issue is resolved, instead of just reading about it, then have a look at our compilation of how–to video tutorials. They cover many different issues and will help you swiftly understand how to work with our Site Control Panel.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 tech support service and come with a 60–minute support ticket response guarantee. Our experienced support engineers will be available to you 7 days a week and will sort out any issue that you may possibly have within less than sixty minutes after the support ticket submission. In most instances, a reply will be given to you within 20 minutes.