Tech Support Channels
A Sixty–Minute Response Guarantee
Each assistance request you send to us will be responded to within maximum 60 minutes. If for any reason whatsoever your support ticket or email calls for additional assistance from an admin, we will without delay forward it and leave a note to notify you that your issue is being worked on. If you make use of the Optional Managed Services package, any of the server administration services included there will be completed at a time of your preference.
A Premium–Quality Technical Support Service
If you need help working with our Site Control Panel or with any of the apps that we have pre–installed on the dedicated server on your behalf, do contact our technical support team anytime via the ticketing system. Moreover, in case you need assistance administering your dedicated server, you can make use of the Optional Managed Services package, that includes OS updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting procedures, data backup hard drive storage space, etc.
An Intuitive Help Area
Our Site Control Panel has been pre–installed for every Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledge base that will walk you step by step on how to use it. The majority of educational articles also video versions which show all the actions that you can carry out in a very illustrative manner. You can find the how–to articles and the video tutorials in the upper right corner of each section of the Site Control Panel.