If you’re a site owner, a problem might always show up and it does not necessarily need to be connected to the hosting service itself. For instance, something may go wrong when you update a web-based application or some vital data may be edited or deleted unintendedly. Irrespective of what the nature of the problem may be, you’ll need to contact the support team and request them to recover a backup or to assist you in fixing the problem that you are having. How quickly they’ll do that will determine the amount of time that your sites will be unavailable. For given websites such as community sites or web shops, a continuous downtime interval too often equals lost users and cash. With this in mind, it’s very important that you use the services of a company that provides not only a good help desk support service, but also a quick one.

One-Hour Response Guarantee in Shared Website Hosting

If you are using any of our Linux shared website hosting and you’ve got an inquiry or face a certain complication, you can contact us 24-7 by posting a helpdesk ticket or by writing an e-mail and we guarantee that you’ll get a response in less than 60 minutes. In case the issue can be resolved, we will do it before we respond to you, while in case there is something that you have to do on your end, we’ll provide you with all the needed info – what possible solutions to try out, what settings to check, and so on. Usually, you will get a reply within half an hour max, so waiting for hours and hours or even for more than 1 day to get help is something out of the question. Our sixty-minute response time guarantee is valid for any query that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client care staff reps will be at your service at all times and they’ll answer any ticket that you submit from the hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed no matter if you’ve got a general query about your semi-dedicated server or you encounter some obstacle and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to help you, as we’re available 24x7x365 to attend to any billing, technical or general issue. If you get in touch with us about anything that’s within our capacity, we will solve it before we reply to you, which goes to say that you will not have to wait around for hours or even days while the problem lasts. If there is something that you need to do on your end, we’ll provide you with the necessary information – what workable solutions to try, what actions to take, etc.