One-Hour Response Guarantee in Shared Website Hosting
If you are using any of our Linux shared website hosting and you’ve got an inquiry or face a certain complication, you can contact us 24-7 by posting a helpdesk ticket or by writing an e-mail and we guarantee that you’ll get a response in less than 60 minutes. In case the issue can be resolved, we will do it before we respond to you, while in case there is something that you have to do on your end, we’ll provide you with all the needed info – what possible solutions to try out, what settings to check, and so on. Usually, you will get a reply within half an hour max, so waiting for hours and hours or even for more than 1 day to get help is something out of the question. Our sixty-minute response time guarantee is valid for any query that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client care staff reps will be at your service at all times and they’ll answer any ticket that you submit from the hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed no matter if you’ve got a general query about your semi-dedicated server or you encounter some obstacle and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to help you, as we’re available 24x7x365 to attend to any billing, technical or general issue. If you get in touch with us about anything that’s within our capacity, we will solve it before we reply to you, which goes to say that you will not have to wait around for hours or even days while the problem lasts. If there is something that you need to do on your end, we’ll provide you with the necessary information – what workable solutions to try, what actions to take, etc.