A live chat is a real-time way of communication between a hosting supplier's support crew and its clients. It's a very efficient way to get some information about the hosting services or have some issue resolved as you are talking with a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the smaller chance of errors any time you exchange data like usernames or domain names, the faster response time since the communication is real-time and the fact that you don't have to stay on the chat constantly - you'll be able to do something different while the representative investigates the issue in question. Furthermore, you'll be able to be a part of a live chat room from any computer which is connected to the Internet, avoiding the phone fees that you will have to pay when you're calling to another country.

Live Chat Support in Shared Website Hosting

As we consider the fact that a lot of problems are quickly resolved if you chat with a live person, we offer a live chat service for all of our potential and active customers. Our chat is online every day and our support representatives will help you with a number of questions and troubles. In case you are not our customer yet, you are able to learn more about our shared website hosting packages and the web hosting environment in general to be certain that your websites will function efficiently on our servers. If you already have an account and you have some questions or you have any issues with any of our solutions, you will be able to get in touch with us through the live chat and we will supply you with the required info or help you troubleshoot the problem. You'll have to open a support ticket for certain problems which need longer time or the expertise of a system administrator, but for a number of common troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, therefore if you have any questions about our Linux semi-dedicated hosting, you will be able to get in touch with our customer care team at any time no matter if you've already obtained your account or not. In general, the chat service is for billing, pre-sales and basic questions and difficulties, still we will help you with quite a lot of technical questions too. We can help you choose the optimal package for your web sites if you do not have an account yet, we can respond to any kind of billing questions or concerns you have or we can help you with installing your new e-mail address on your personal computer or smartphone - all the abovementioned will be done quickly since our live chat service is accessible all the time, every single day. Every time you need support, you'll be able to speak to a representative and save time and effort.