Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from us, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst browsing through your files or customizing various account settings. The ticketing system is being monitored 24/7 by our customer care team representatives and the response time is no more than one hour, but it rarely takes more than twenty minutes to get assistance. In stark contrast to certain companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information regarding any technical or billing problem. In addition, you can see a selection of informational articles, which will help you handle the most commonly encountered predicaments on your own.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more convenient to manage everything in one single place, which is why we have incorporated a support ticket system into the in-house developed Hepsia hosting Control Panel, which is offered with each single semi-dedicated server account. This will enable you to handle the communication with our customer support team together with your content, so you won’t have to remember additional log-in credentials for some other interface. You will be able to open a new ticket or to track down the status of an old one with less than several mouse clicks whilst you’re browsing the files within your semi-dedicated account. Moreover, you can look through older tickets using a clever search functionality or have a look at relevant knowledgebase articles, which include solutions to commonly confronted predicaments. The inbuilt ticketing system is monitored 24x7x365 with the maximum ticket response time being only sixty minutes, so there will always be someone to help you out.