24/7 Customer Support in Shared Website Hosting
We supply 24/7 billing, customer and technical support for all our Linux shared website hosting. Even if you are not our client yet and you have questions, we will help you promptly and give you the necessary information, so as to give you a choice to make an informed decision when you obtain your new web hosting account. We are available anytime, including weekends and holidays, and we offer numerous means of communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we now have multiple phone numbers globally, so that you'll be able to call the one that is closer to you. The max response time for your e-mail messages and the tickets is 1 hour. The standard response time is around 15-20 min, so you can forget about waiting for days to receive assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get prompt assistance, particularly if your web site is not running efficiently for whatever reason. All our Linux semi-dedicated hosting come with 24/7 customer and technical support, so that if something happens, you will be able to use various ways to contact us - phone line with a couple of local numbers internationally, live chat, emails and support tickets. The first two options are for pre-sales, billing and basic matters, so if you do not have an account yet, for example, you're able to receive more information about our solutions, or we can assist you with less difficult technical issues. The next two methods are for strictly technical troubles or everything that is more time-consuming because it's more convenient to follow the conversation between you and our technical support team. The warranted maximum response time for them is only an hour, the typical one - 15-20 minutes, so you will not have to wait for a whole day so as to receive support like you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Web Hosting
Every virtual private server package that we offer includes 24/7 customer and technical support, therefore if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to contact us at any moment, even holidays and weekends. For your convenience, we offer different means of communication - telephone support with several local numbers globally, live chat, emails plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters as it'll be much easier to monitor what's going on. The maximum warranted reply time for all of the emails and tickets is sixty minutes, however it rarely takes that long to receive help. In case you add the Managed Services upgrade that we supply, our administrators will also support you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to have prompt support in general, let alone when you run an entire server, so each and every dedicated server that we offer features 24/7 support with one-hour reply time guarantee whatever the matter. This service is free of charge for all the difficulties with your server or the software that was installed from our administrators through the setup, so you're able to get in touch with us as many times as you need, even during holidays. You can either open a trouble ticket from the billing section or you can send an e-mail message, and the actual answer time for either rarely exceeds 30 mins as we have admins available 24x7. If you want general information about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers we have on three different continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you're able to include to your server plan from your billing Control Panel.